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Refund & Cancellation Policy

This policy applies to purchases made on nexovo.app from Digital Craft Solutions (Udyam Reg. No. UDYAM-KL-08-0109658). We want you to be satisfied with our services and products — here's how refunds and cancellations work.

1. Custom development services

• Project engagements typically require an upfront deposit before work begins, with the balance due on milestones or completion as agreed in writing.
• If you cancel before work has started, the deposit is refunded in full, less any payment gateway charges already incurred.
• If you cancel after work has started, you will be billed for work completed up to that point; any remaining balance of payments already made is refunded.
• Once a project is delivered and accepted, it is considered complete and is not eligible for a refund.

2. Digital Products (Scripts & Tools)

• Because Digital Products are delivered instantly as downloadable files, purchases are non-refundable once the download link has been issued or accessed, except as set out below.
• We will issue a full refund if: you were charged more than once for the same order, the product was never delivered due to a technical fault on our end, or the product is verifiably defective (e.g. does not run as described).
• Refund claims for the above must be raised within 7 days of purchase by contacting us with your order/transaction reference.

3. How refunds are processed

Approved refunds are issued to the original payment method via our third-party payment processors, and typically reflect within 5–7 business days, depending on your bank or card issuer.

4. How to request a refund

Email hello@nexovo.app with your order details and the reason for your request. See our Contact page for full details.